Terms & Conditions

RETURNS POLICY & PROCEDURE

Loose Lead Pets offer a 30 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition, are unused and in the original undamaged box including all original packing and inclusions.

Loose Lead Pets reserve the right to charge a restocking fee of AUD$15 or and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. Items can be returned to Loose Lead Pets free with shipping expenses covered by you.

Unless faulty, all Clearance items are Non-Returnable, so please pay special attention when ordering clearance items.

All goods returned to Loose Lead Pets will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Loose Lead Pets or a refund will be issued to the customers paypal or current client account should the customer request so.

In the case of non-faulty goods returned to Loose Lead Pets, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customers expense.