Frequently Asked Questions

  • Yes - We ask that all dogs over 7months of age are desexed. They can walk with us until this age, but must be desexed to go in group walks after that.

  • Our group walks go for 1hr. The total time your dog is out of the house will depend on traffic and the time it takes to get all the dogs back home. Usually we estimate your dog will be out of the house for 1.5hr - 3hrs.

    If you request a solo walk, there is the option of 30 minutes or 1 hour walks.

  • Harness & Collar with ID tag - we request all dogs have a collar and harness while in our care. The reason for this is to be able to harness into the vehicle safely and also to ensure if the dogs harness breaks or it slips out your dog still has something to hold and also some ID on their collar.

    Keys/access to your property.

    Towel/brush if you wish for us to towel dry or brush after their walk.

  • We provide our own poop bags, leads and bring dog treats. If your dog requires a special diet you can request we only use your treats. We will send you a journal after your walk has been completed via email for your peace of mind. It will include the time we arrived and left, what your dog did and if they went to the toilet. You will also receive some photos of your pets outing.

Cancellation policy

  • Cancellations with less than 24hrs notice will result in a full fee

    payment with no refund. Cancellations with more than 24hrs notice but less than 48hrs will

    incur 50% charge of the fee.

    Bookings with more than 48hrs notice, a credit will be applied to your account.

    We reserve the right to refuse or cancel a booking at any time, with any

    animal on any grounds. Should a booking be cancelled under these circumstances all

    monies paid in advance will be refunded for those days for which services have not been

    provided.

  • You are confirming your dog is currently registered with the council and is up to date with

    vaccinations, worming and flea treatments.

    You agree to notify Loose Lead Pets immediately if your dog displays the following signs of

    illness.

    - Vomiting

    - Diarrhoea

    - Coughing/hacking

    - Lethargic

    This is to ensure the safety of all the pets in our care. Please give us a call to discuss if you

    wish otherwise, you can call your vet for advice.

Terms and Conditions 2024

  • All bookings must be paid in full upon receipt of

    the months invoice and prior to the commencement of service or at the time of booking

    unless otherwise organised.

    Regular invoices will be sent out monthly at the beginning of the month. Payment is due

    upon receipt and can be made via one of the payment options below. If your account runs

    two weeks overdue there will be a follow up reminder sent. Late payment fees may be

    applied to overdue accounts and we retain the right to cancel services until your account is

    paid in full.

    Payment Options - We accept the following forms of payment; Correct cash or online

    deposit. Loose Lead Pets Pty Ltd – BSB 063132 Account 11659590. Should you choose to

    pay direct debit, please ensure you email your receipt should you pay online to

    info@looseleadpets.com.au to confirm your payment into our account.

  • Cancellations with less than 24hrs notice will result in a full fee

    payment with no refund. Cancellations with more than 24hrs notice but less than 48hrs will

    incur 50% fee of the booked service.

    Bookings with more than 48hrs notice, a credit will be applied to your account.

    Loose Lead Pets - We reserve the right to refuse or cancel a booking at any time, with any

    animal on any grounds. Should a booking be cancelled under these circumstances all

    monies paid in advance will be refunded for those days for which services have not been

    provided.

  • As the owner/occupier of the property, I give permission for staff of Loose

    Lead Pets access your property/dwelling as per the instructions you have listed above.

    Loose Lead Pets will enter the premises into the back/front yard of the property where the

    animal is located.

  • I as the owner declare the animal has no previous history of aggressive

    behaviour & has not been declared a dangerous dog before any Council or Regulatory body.

    If there is a history or the dog has been declared Dangerous the owner agrees to disclose all

    relevant information before Loose Lead Pets take care of your dog.

    Your dog is currently registered with the council and is up to date with vaccinations, worming

    and flea treatments.

  • Whilst the carer takes all due care & precautionary measures, should your dog/s

    cause any damage to any persons / property you will be held responsible and personally

    liable for all repair costs / damages.

    In The Event of: - Unforeseen circumstances the owner agrees to cover all costs in relation

    to, but not limited to, taking your dog to the veterinary clinic, retrieving a dog at large either

    from shelter/council/pound. The owner agrees that Loose Lead Pets has the right to use

    their discretion in relation to be engaging any services in your absence and to invoice you

    accordingly.

    You understand your pets' photo may be published on social media.

    If you do NOT want this to happen, please email info@looseleadpets.com.au with written

    confirmation of this.

    If you wish to unsubscribe from our services please send an email to

    info@looseleadpets.com.au to have your account removed.

    Please ensure this section is agreed to before commencement of care.